Scroll

How can I get log-files using my PC?

Here is a how-to guide if our Support Team needs log-files of the game.
If you are using a PC with Windows OS:
1. Software to be installed on your PC:
1) Visit the Oracle Website and install JDK for your OS:
http://www.oracle.com/technetwork/java/javase/downloads/
2) Then download Android SDK from the developers’ website:
http://developer.android.com/sdk/
Unpack the downloaded archive and save the files to any suitable place on your hard drive. It's better to use a filename without spaces (e.g., C:\adt).
2. Debugging the device via USB:
1) Enter the Settings menu of your device.
2) Find About Device at the end of the list.
3) Keep tapping the Build number until Developer mode is on: http://take.ms/JHnuv
4) Enter the Developer Options section.
5) Check the USB Debugging box: http://take.ms/1Pkck
3. Creating log files:
1) Connect the device to your PC.
2) In the pop-up window on your device click OK to allow USB debugging on this computer: http://take.ms/usu1h
3) Run the monitor.bat file, which can be found in the Tools folder. Using the example above, the address reads as c:\adt\sdk\tools\monitor.bat http://take.ms/Vf7Dh
4) If your OS tries to protect you from running the file, expand the More info section and then click Run anyway: http://take.ms/QknJY
5) The results of mobile testing show that the first run may take up to 15-20 seconds.
6) In the program window, choose the source device for logging: http://take.ms/yTLTn
7) Open the required game and repeat the actions that trigger your initial problem (e.g. crashes or freezes).
8) When you complete the actions that need to be logged, choose the required area using your mouse and the SHIFT button or select all with CTRL+A: http://take.ms/f4o3op
9) Save your log file: http://take.ms/BZWUp

If you are using Mac OS X:
1. Software to be installed on your Mac:
1) Download & Install Android Studio SDK:
https://developer.android.com/studio/index.html
2) Download & Install Java for Mac OS X:
https://support.apple.com/kb/DL1572
2. Debugging the device via USB:
1) Enter the Settings menu of your device.
2) Find About Device at the end of the list.
3) Keep tapping the Build number until Developer mode is on: http://take.ms/JHnuv
4) Enter the Developer Options section.
5) Check the USB Debugging box: http://take.ms/1Pkck
3. Creating log files:
1) Connect the device to your PC.
2) In the pop-up window on your device click OK to allow USB debugging on this computer.
3) Start Android Studio & instal tools with SDK manager: http://take.ms/1gbxA
4) Open Finder and using a shortcut CMD+SHIFT+G go to ~Library/Android/sdk/tools.
5) Run monitor.bat file, which can be found in the Tools folder.
6) The results of mobile testing show that the first run may take up to 15-20 seconds.
7) In the program window, choose the source device for logging: http://take.ms/VIOhe
8) Open the required game and repeat the actions that trigger your initial problem (e.g. crashes or freezes).
9) When you complete the actions that need to be logged, choose the required area using your mouse and the SHIFT button or select all with CMD+A: http://take.ms/SmX40
10) Save your log file: http://take.ms/nd9OP
Have more questions? Submit a request

Comments

Powered by Zendesk