Logs play an important part in the troubleshooting process and help us to eliminate the game issues faster. To get the necessary logs and to send them to us, please follow the instructions:
1. Use the combination of keys CTRL+SHIFT+J.
2. Take screenshot of the window with logs.
Please, see here how to make a picture of a screen:
- for PC with Microsoft Windows OS: http://helpdesk.game-insight.com/hc/en-us/articles/204730847-How-to-take-a-screenshot-on-PC-with-a-Microsoft-Windows-OS-;
- for PC with Mac OS: http://helpdesk.game-insight.com/hc/en-us/articles/204033958-How-do-I-take-screenshots-on-Mac-.
3. Save the picture and send it to us as an attachment to your message.
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