It's possible that you've successfully made a payment in a game, but haven't yet received the game item. Be aware that during periods of high traffic, it can take up to 3-4 hours for the purchased goods to appear in your account.
If you think there's an issue with the game not delivering a good or service, please follow these steps:
- Go to your Payments Tab in your Settings.
- Check your account balance at the top of the page.
- Click Purchase History and then verify that your transaction was successful by reviewing the receipt associated with your payment.
- Ensure that the item(s) you ordered haven't been delivered in your game, noting that it may take up to 4 hours for virtual item purchases to be reflected in your game or app.
- If you've confirmed that your item was not delivered, contact our Support Team by clicking the Didn't receive this item link in the Detailed Receipt.
- Follow the instructions to contact Support Team regarding your problem receiving virtual items.
See here for more details.