Why do the items drop so rare even with the charm working?

The charms do work, even if they are not shown on your screen. In the description it is pointed that a charm just increases your odds of finding items, but this does not mean that you will find an item every time you explore the room. Sometimes a room will not have items in it and it is random with the placement of these items so you may have to search a room many times before you run across them.
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